CITY MANAGER'S CUSTOMER SERVICE HOTLINE
Richmond City Manager, Isiah Turner, has established a new customer service hotline to provide greater responsiveness to residents' concerns. However, this hotline should be used as a last resort to resolve individual and/or community concerns. Effective immediately, residents can now call (510) 231-3031, 24 hours a day for assistance. The hotline is available daily from 8:30am - 5:00pm. From 5:00pm until 8:30am, a voice message will take messages for next day response. For additional information on the City Manager's new customer service hotline, please call the City Manager's Office at (510) 620-6512.
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